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Shipping & Delivery

SHIPPING & DELIVERY

Turnaround

smithskids.com will deliver your order to the delivery address that you selected when you placed your order. Should you wish to change the delivery address, you must contact us immediately by email or telephone. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. Our delivery time varies from 1 to 2 days. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In the event of the non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at delivery time.

Please Note: On some occasions, for example during the public holidays, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.


Currency & Receipt

We accept payments using Visa and MasterCard credit/debit cards in AED for purchases on our website. Due to some restrictions, non-UAE online purchases are processed only in USD. COD orders are delivered with local currency support. Once the payment is successfully processed, you will receive an invoice in your email.

Carriers

We use different local and own carriers to deliver the orders.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders  will not have tracking numbers.

Shipping Rates

Delivery Fees: AED 5  for Dubai, AED 15 for Sharjah, and AED 20 for the rest of the Emirates. The rate charged for the shipping of your order is based on your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Smiths England (https://www.smithskids.com/) will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

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